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Scamper

Scamper

Laundry picked-up, cleaned, and returned the next day for one low price.

Frequently Asked Questions

What is Scamper?

Scamper is a pickup and delivery service for your laundry and dry cleaning. Based on your address, we'll assign you a “laundry day” and arrange to pick up your dirty laundry and dry cleaning. And we'll be back the very next day with your clothes cleaned, neatly folded and ready to be put away.

How does Scamper Work?

There are two ways to use Scamper.

The best (and most economical) option is our subscription plan. For one low monthly fee, subscribers receive a FREE Scamper Hamper and we'll be by every week or every other week, depending on your subscription level, to pick it up. Just set it and forget it. You can put as much or as little into the Scamper Hamper as you've got – yep, even sheets and towels!

If you're afraid of commitment or planning to use Dry Cleaning only, you can still use Scamper. Simply place a one-time order and we'll add you to the route for that week.

What Does it Cost?

Prices vary based on your address and the number of Scamper Hampers you have, but approximately, prices are as follows:

Every Week Laundry Subscription: $89.99 per month (price for one Scamper Hamper)

Every Other Week Laundry Subscription - $54.99 per month (price for one Scamper Hamper)

One Time Laundry Order - $35 (price for one Scamper Hamper)

Dry Cleaning (any garment) -- $4.99

Laundered Dress Shirts (men's or women's) -- $1.99

Blankets and Comforters -- $19.99

How Do I Get My Scamper Hamper?

The first time you use our service, place your laundry and dry cleaning in any separate bag or containers of your choice. We don’t expect you to be home during the pickup, so simply leave your bags or containers where we can access them. When we arrive to you, we will transfer your garments to your Scamper Hamper and return it to you the next day for you to use going forward.

Do I Need to be Home for Pickups or Deliveries?

Absolutely not! In fact, we don’t expect you to be home. Simply leave your laundry and dry cleaning in a place where we can access it.

What if I live in an Apartment or Condo?

We service lots of apartments and condos. Just leave your laundry and dry cleaning in an area that we can access. If you live in a building that requires access to a common area, you can provide us with a key that we will keep in our van’s lockbox.

How is the Service So Cheap?

You can fit a lot of laundry into our Scamper Hamper – roughly 25 pounds!

Just to give you an example, we fit the following in one Scamper Hamper:

2 bath towels, 3 hand towels, full size fitted sheet, full size bed sheet, 5 Men’s 34 inch pants, 1 Women’s size 12 pants, 2 Men’s Jeans 29x30” jeans, 5 Men’s button down, 1 Women’s button down, 1 handkerchief, 4+ pairs of socks, 3 small t-shirts, 7 medium t-shirts, 2 large t-shirts, 1 Women’s SM sweatpants, 1 Women’s turtleneck top, 2 Men’s XL sweatpants, 1 Men’s L sweatpants, 1 18M sweatpants, 1 M Girls sweatpants, 1 Men’s 2XL polo shirt, 1 Women’s 3XL polo shirt, 1 Kids 2T Bears Jersey, 1 Kids 4T Christmas Footie Pajamas, 2 Kids SM top, 1 Baby 3Mos. Onesie, 1 Baby 0-3Mos. Top, 1 Girls 4T Skirt, 1 Girls 18Mos. Swimsuit Bottom, and 5 Women’s Sports Bras

What is the Scamper Guarantee?

Customer satisfaction is stitched into the fabric of who we are. Scamper stands behind its services. If you aren’t completely satisfied for any reason, we will make it right.

What is a laundry day?

A “laundry day” is an assigned day of the week that we pick up your laundry and dry cleaning based on your specific neighborhood. Similar to your recycling pickup day, your neighborhood has it’s own “laundry day” when Scamper will be there and we’ll always return your clothing the very next day.

What if I Have More Laundry Than What Fits in the Scamper Hamper?

You can stuff a lot of laundry into our Scamper Hamper, but if you happen to have more laundry than what fits in a Scamper Hamper, you can either upgrade to include an extra Scamper Hamper *or pay a per pound laundry rate for any laundry that absolutely cannot fit in the tote. * House guests, wild weekend, rather not say? If you've got an unexpected laundry overload, Scamper is there for you.

How Will My Laundry Be Washed and Dried?

We're local laundry experts with 35 years in the business. Our trained laundry pros will make sure that your laundry get washed and dried safely. We use specially-formulated, professional-grade chemistry that works to prevent shrinkage and fading while getting your clothes incredibly clean. Our computer-equipped machines are capable of precise mechanical action and use moisture sensors to make sure that your clothes get exactly the care they need–no more, no less.

What Detergent Do You Use?

Our process uses specially-formulated, professional-grade chemistry. There's not simply one detergent we use, but a number of biodegradable, hypoallergenic (no added perfumes or dyes) components to ensure your garments are gently and effectively cleaned. Our machines can regulate water temperature and mechanical action to work with the chemicals to get your clothes clean with less risk of shrinkage and fading than most commonly available home laundry products.

What About Scenting?

"Clean" doesn't actually have a scent. The special products we use are hypoallergenic (no added perfumes or dyes).

What if I Need to Skip a Week?

If you aren't available for your “laundry day” pickup, no worries. We can easily skip you that week. Just make sure to alert us in the app the day before your scheduled “laundry day”. Please note that no refund or credit will be provided given that subscriptions are charged on a monthly basis.

Do You Deliver on Federal Holidays?

When your “laundry day” or delivery day falls on a holiday, we'll automatically reschedule our visit and you will receive a notification.

What if I Forgot My Password?

Click "Sign in with email" then "Forgot password?"

I Have a Problem. What Do I Do?

We're here to help. Give us a call at (844) 854-8868 or email us at support@scamperlaundry.com.